Return Policy

If you are not satisfied with your order and wish to return it, you have 30 days from the date of purchase to return it. Only the Buyer can place a return. If you received an item as a gift and would like to return it, the buyer must request the return on your behalf.

We will pay for the return shipping costs for a product that arrives broken or damaged, is defective in any way, or is not the product that was ordered. You are responsible for return shipping costs if ordered by mistake, product is no longer needed or desired or if the wrong product was ordered. 

Please do not send your purchase back to the manufacturer. Please insure your return is packaged with sufficient packing materials in order to insure no damage in transit to us.

Once your return is received and inspected, we will send you a refund within 7 days. If the condition of the return (product and packaging) is not in its original condition, we may charge up to a 25% restocking fee.

We will only accept returns or replacements on Personalized items if the order was received damaged or received with incorrect personalization.

Please email info@giftwaregallery.com or call us at 877-874-4438 with any questions or to schedule a return, replacement or refund.